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New Items are eligible for return within 7 days or delivery as long as the product is unopened. New items that are opened will incur a 10% restocking fee. Defective items can be exchanged for 14 days from date of delivery. All items returned must have the original packaging with out exception. Items returned with out the packaging may be rejected for return/exchange. To start a return send an email to RMA@ElectronicsKinnect.com with order number.